A calm service dog sitting at a handler’s heel as the handler is politely stopped at a café entrance while staff speak from behind a host stand and a ‘no pets’ sign is visible.

Refused Entry with a Service Dog? What to Do

Refused entry with a service dog? Learn calm scripts, ADA rights, lawful removal rules, how to document incidents, and steps to escalate or file a complaint.

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Cafe entrance with a visible house-rules sign while a manager speaks respectfully with a customer at the door, illustrating calm conflict resolution and access policy enforcement.

When Businesses Can Legally Deny Access

Clear guidance on when businesses lawfully may refuse service, how to avoid discriminatory refusals, ADA rules for service animals, and practical scripts for staff.

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